Virtual Concierge for Toronto Condos, Offices and Sites
A live operator answers your lobby or gate intercom, sees the visitor on camera, checks who they are and why they are there, and unlocks the door when it is right to. Every entry is logged. No front desk to staff overnight.
- Visitors, couriers and contractors checked on camera
- Two-way audio and remote door release
- Every entry logged for your records
What is a virtual concierge?
Front-desk security, run from our monitoring centre
A virtual concierge, also called a remote concierge, is a security operator who manages your building's entrance from an off-site centre. Using cameras, an intercom and cloud access control, they greet visitors, confirm their identity and purpose, grant or refuse entry and keep a log of every event.
It suits buildings that need entrance control but cannot justify a staffed desk every hour: condo lobbies overnight, office buildings after 6 p.m., construction site gates and gated communities. Many buildings keep a daytime concierge and hand the night shift to us.
How it works
How remote concierge works
It works with the systems many buildings already have, including Brivo, Verkada, Avigilon and HID.
Visitor arrives
A visitor presses the intercom, or the camera detects someone at the door or gate.
Live verification
The operator sees them on camera and checks their name against your visitor list or resident directory.
Two-way audio
We speak with the visitor to confirm the purpose, the unit or the delivery, and call the resident if needed.
Access granted and logged
The door unlocks remotely, the visitor is watched in, and the event is logged with a snapshot.
What we handle
Tasks your remote concierge takes over
Your building's rules become our operators' instructions: who may enter, when, and what to do when someone is not on the list.
Guest entry
Guests are checked with the resident or tenant before the door opens.
Couriers and deliveries
Drivers are let into the package room or lobby only, and watched out again.
Contractors and trades
Scheduled trades are admitted at the booked time, with the right areas unlocked.
Lockouts
Residents or staff who forgot a fob are verified and let in.
Tailgating and loitering
People following others in, or hanging around the entrance, are challenged by voice.
Event log
Every entry, refusal and incident is stored and shared with management.
Remote vs. on-site
Virtual concierge vs. a staffed front desk
| Staffed desk | Virtual concierge | |
|---|---|---|
| Coverage | Only the hours you staff | 24/7, or the hours you choose |
| Breaks and sick days | Desk empty or overtime paid | Always covered by the next operator |
| Multiple entrances | One person, one door | Every door and gate on camera |
| Record of visitors | Paper or spreadsheet log | Digital log with snapshots |
| Cost | Hourly wage for every hour | Monthly service fee |
Need a person in the lobby during the day? Supreme Security Services provides concierge guards, and we can cover the rest of the day remotely.
Benefits
Key benefits of remote concierge
24/7 visitor control
Nobody gets in after hours without being seen and checked.
A person, not a robot
Analytics help, but a trained operator makes every decision.
Better visitor experience
Guests are greeted and directed right away, instead of waiting for someone to answer a phone.
Lower cost
Cover nights and weekends without paying a desk wage for every hour.
Multi-site from one team
The same service across all your buildings, with one set of rules.
Full event history
Stored entries and snapshots for audits, disputes and investigations.
Related services
Pair it with
Managed access control
Fobs and door schedules managed by the same team that answers your intercom.
Learn moreElevator video monitoring
Help-button calls from your elevators answered by a live operator.
Learn moreCase study: Riverside Towers, Ottawa replaced limited-hours desk staff with a 24/7 remote concierge, saved $62,400 a year and had zero package thefts for 18 months. Read the story
FAQ
Remote concierge questions
What is the difference between a virtual concierge and a video intercom?
A video intercom rings a resident or an office, who must answer and decide. A virtual concierge puts a trained security operator between the visitor and the door, who checks the visitor, follows the building's rules and logs the entry, even when nobody in the building answers.
Can a remote concierge accept packages?
The operator can let a courier into a package room or lobby area, watch the drop-off on camera and see them leave. Parcel lockers or a secure package room work best, so deliveries do not sit in an open lobby.
What equipment does a building need?
A video intercom at each entrance, cameras covering the doors and lobby, and a door controller that can be unlocked remotely. We work with many existing systems, including Brivo, Verkada, Avigilon and HID, and can install what is missing.
Is a virtual concierge suitable for condos in Ontario?
Yes. Condo boards often use it to cover overnight hours or to replace a desk that is rarely busy, while keeping visitor control and a record of every entry. Any change to building security should be approved by the board and explained to residents.
What happens if someone refuses to leave or causes trouble?
The operator warns them through the intercom or a speaker, records the event and calls police if the situation calls for it. Building management is informed according to your plan.
Free consultation
Get a remote concierge quote
Tell us about the building, the entrances and the hours you need covered. We reply within one business day.
- Toll free1-877-887-7110
- Office905-761-9992
- Emailinfo@supremesurveillance.com