Elevator Video Monitoring and Emergency Response
When a passenger presses the help button, a live operator sees and hears inside the cab, talks them through it, calls your elevator contractor and stays with them until help arrives. 24/7, for buildings across Ontario.
- A person answers every help call, day or night
- Video, voice and text for passengers who cannot hear or speak
- Time-stamped report for every call
What is elevator video monitoring?
Help that can see what is happening in the cab
Elevator video monitoring connects the camera and emergency phone in each elevator cab to a live monitoring centre. When a passenger presses the help button, an operator sees and hears them, reassures them, contacts the elevator mechanic and building staff, and stays connected until the passenger is safely out.
A voice-only emergency phone leaves the person answering it guessing: is this a child pressing the button, a passenger having a panic attack, or someone who has collapsed? Video answers that in seconds and lets the operator send the right help.
How it works
What happens when someone presses the help button
Help button pressed
The call and the cab camera connect to our monitoring centre at the same time.
Operator answers
A live operator sees and hears the passenger, confirms they are safe and explains what happens next.
Help is called
We call your elevator contractor, building staff and, if someone is hurt, 911, and stay on the line.
Report filed
You get a time-stamped report of the call, the people contacted and the time the passenger was released.
Accessibility and codes
Built for every passenger
Elevators in Ontario are regulated by TSSA under the CSA B44 safety code. Newer editions of the code expect emergency communication that also works for passengers who are deaf, hard of hearing or unable to speak.
Visual and text messages
Operators can show a message on a screen in the cab and see the passenger's reply or gestures.
Clear two-way voice
Hands-free audio so passengers can talk without holding anything.
Records for inspections
Call logs and test records you can show your contractor, insurer or inspector.
Your elevator contractor confirms which code edition applies to each elevator. We supply and monitor the communication equipment and work with your contractor on installation.
Key benefits
Why buildings add video to their elevator phones
- A live person on every call, 24/7, never a recording
- Video to tell a real emergency from a prank or pocket call
- Help for passengers who cannot hear or speak
- Response steps that match your building's emergency plan
- Reports for audits, claims and accountability
- Security coverage too: vandalism and loitering in cabs
Where it fits
Buildings that use elevator monitoring
If it moves people, it needs someone on the other end of the help button.
Condos and rental towers
Residents, guests and movers at every hour.
Offices and shopping centres
High traffic in the day, empty cabs at night.
Hospitals and clinics
Patients, staff and visitors who may need medical help.
Parking garages
Isolated cabs where passengers can be stuck unseen.
Schools, campuses and transit
Public elevators used by people of every age and ability.
Industrial sites
Freight and personnel lifts where staff may work alone.
Related services
For the rest of the building
FAQ
Elevator video monitoring questions
How is this different from a standard elevator emergency phone?
A standard emergency phone connects the passenger by voice only, often to an answering service. With video monitoring, a trained operator can also see inside the cab, which helps with passengers who cannot speak or hear, children, medical emergencies and false or prank calls.
Can this work with older elevators?
In most cases, yes. Older cabs can usually be fitted with a camera and a modern communication panel without major changes. Work inside the elevator is done with, or by, your licensed elevator contractor.
How quickly is a help call answered?
Calls go straight to an operator in our monitoring centre, with the cab video on screen, and are answered as soon as they arrive. The operator stays on the line until the passenger is out.
Do you replace our elevator maintenance contractor?
No. We answer and manage the emergency call. Your elevator contractor still releases trapped passengers and maintains the equipment. We call them as part of your response plan.
Will we get reports for our records?
Yes. Every call is logged with the time, the cab, what the operator saw, who was contacted and when the passenger was released.
Free assessment
Get an elevator monitoring quote
Tell us how many elevators you have and what is in the cabs now. We reply within one business day.
- Toll free1-877-887-7110
- Office905-761-9992
- Emailinfo@supremesurveillance.com