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Residential condo · Ottawa
Condo Security Case Study: $62,400 Saved a Year and Zero Package Theft
How Riverside Towers replaced costly front-desk staffing with a 24/7 remote concierge and made residents feel safer.
- 100%Visitors verified
- $62,400Saved per year
- 91%Fewer parking incidents
The challenge
What was going wrong
- Unauthorized access and tailgating at the main entrances
- Frequent package theft from the mail room
- Vandalism and loitering in the parking garage
- $8,000 a month on limited-hours concierge staff
- Resident satisfaction at 62%
What we put in place
24/7 remote concierge
Live operators answering the entrance intercom.
Visitor verification
Every visitor checked before the door opens.
Garage and elevator cameras
Watched live, with audio warnings for policy violations.
Mail room surveillance
To stop package theft.
The results
What changed
- Zero package thefts for 18 months in a row
- $5,200 a month saved compared with front-desk staff
- Resident satisfaction up from 62% to 89%
- 24/7 coverage instead of evenings only
- Better compliance with building access rules
“We replaced our night concierge with Supreme’s remote service and residents can’t tell the difference, except now we have 24/7 coverage instead of just evenings. The cost savings alone justified the investment.”
Service used: Remote concierge
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