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Self-storage facility · London, ON
Self-Storage Security: Zero Break-Ins in 15 Months in London, Ontario
How SecureStore London stopped repeated unit break-ins, prevented $224,000 in theft and rebuilt customer trust with 24/7 live monitoring.
- $224KTheft prevented
- 95%Prevention rate
- 28%Lower insurance
- 340%More referrals
The challenge
What was going wrong
- 28 unit break-ins in 12 months
- Cut locks and forced doors
- Average loss of $8,000 per unit, $187,000 in liability claims
- Occupancy down from 94% to 71%
- Remote location: police took 20 to 35 minutes
- Insurance premiums up 47%
Three units broken into in a single night, $31,000 in losses. Two long-term customers moved out and left bad reviews. Occupancy fell to 68%.
Security before Supreme
- 16 recording-only cameras
- Electronic gate that was easy to bypass
- Perimeter fence that was cut often
- One weekend patrol guard, 4 hours on Saturday
What we put in place
Security redesign
12 new cameras covering every blind spot, placed to capture licence plates, inside all 3 buildings.
Technology
28 cameras with analytics, plate recognition at the gate, occupancy sensors, 6 outdoor talk-down speakers.
Monitoring protocols
24/7 monitoring with focus on 8 p.m. to 6 a.m., customer vehicle list, after-hours access checks, loitering alerts after 15 minutes.
Customer communication
Live monitoring signs, access logs in the app, monthly security reports, instant incident alerts.
The results
What changed
First 6 months
- 19 suspicious events detected
- 18 stopped by intervention (95%)
- 1 arrest, suspect caught cutting a lock
- Zero successful unit break-ins
After 15 months
- 37 suspicious incidents detected
- 35 prevented (95%)
- 2 arrests, both convicted
- Zero break-ins maintained
- Occupancy back to 92%
- Online rating up from 3.2 to 4.7 stars
Incident example
July 8, 2024, 11:17 p.m.
A person tries to cut the lock on a customer’s unit.
- Analytics detect a person in the Building B corridor
- Operator checks the access log: no authorized entry
- Live voice warning issued
- Police dispatched to the exact location
- Suspect arrested in the parking lot
Financial impact
The numbers
| Monthly monitoring cost | $1,680 |
|---|---|
| Annual cost | $20,160 |
| Annual benefit | $423,000 |
| Return | Over 2,000% |
“We were losing customers faster than we could replace them. People store their most valuable possessions with us, and when break-ins kept happening, we were failing them. Supreme’s monitoring changed everything. Now we are known as the safest storage facility in London and we have a waiting list.”
Service used: Remote video monitoring
Make your property the next success story
Tell us about your site and we will send a monitoring plan and price within one business day.