Storage Break-Ins Stopped: $224,000 Theft Prevented
How SecureStore London eliminated 28 monthly break-ins and restored customer confidence with 24/7 live monitoring.
The Challenge
SecureStore London was facing a security crisis with 28 unit break-ins over 12 months, resulting in declining occupancy and customer trust.
- 28 unit break-ins over 12 months
- Lock cutting and forced entry incidents
- Customer belongings stolen (avg. $8,000 per unit)
- Liability claims totaling $187,000
- Customer trust and occupancy declining (94% to 71%)
- Negative online reviews damaging reputation
- Remote location = slow police response (20-35 minutes)
- Insurance premiums increased 47%
Breaking Point
Three units broken into in single night. Total losses: $31,000. Two long-term customers moved out and left scathing reviews. Occupancy dropped to 68%.
Previous Security Measures
The Solution
Supreme Surveillance implemented a comprehensive security redesign with 24/7 live monitoring.
Phase 1 – Security Redesign
- Added 12 new cameras covering all blind spots
- Strategically positioned for license plate capture
- Indoor corridor coverage (all 3 buildings)
- Outdoor storage area perimeter monitoring
Phase 2 – Technology Integration
- 28 total cameras with AI analytics
- License plate recognition at gate
- Occupancy sensor integration
- Voice intervention speakers (6 outdoor units)
Phase 3 – Monitoring Protocols
- 24/7 live monitoring (emphasis on 8 PM – 6 AM)
- Customer vehicle database
- After-hours access verification
- Loitering detection (15+ minutes)
Customer Communication
The Results
- 19 suspicious activity events detected
- 18 prevented through intervention (95% deterrence)
- 1 arrest made (suspect caught cutting lock)
- ZERO successful unit break-ins
- Customer confidence restored
- 37 total suspicious incidents detected
- 35 prevented (95% prevention rate)
- 2 arrests (both resulted in convictions)
- Zero successful break-ins maintained
- Occupancy recovered to 92%
- Online rating improved from 3.2★ to 4.7★
Financial Impact
Marketing Impact
Before Supreme
- “Just another storage place”
- Competing on price only
- Declining occupancy
- Negative reputation
After Supreme
- “The secure storage facility”
- Premium pricing justified
- Waitlist for units
- 4.7★ rating with “security” most mentioned
Specific Incident Example
Date: July 8, 2024, 11:17 PM
Incident: Suspect attempting to cut lock at customer unit
“We were losing customers faster than we could replace them. People store their most valuable possessions with us—family heirlooms, business inventory, irreplaceable memories. When break-ins kept happening, we were failing them. Supreme’s monitoring changed everything overnight. The ‘live monitoring’ signs alone deterred most problems. Now we’re known as the safest storage facility in London. We actually have a waiting list. Best business decision we’ve ever made.”
Stop Storage Break-Ins Before They Happen
Protect your customers’ valuables and your business reputation with 24/7 live monitoring.