Residential Condo • Ottawa
Residential Condo Security Case Study: $62,400 Annual Savings & Zero Package Theft
How Riverside Towers replaced costly front-desk staffing with a 24/7 remote concierge while dramatically improving resident safety and satisfaction.
Client
Riverside Towers Condominiums
Location
Ottawa, ON
Property Size
240 Units • 12 Floors
Industry
Residential / Multi-Family
The Challenge
- Unauthorized access and tailgating through main entrances
- Frequent package theft from mail room
- Parking garage vandalism and loitering
- $8,000/month spent on limited-hours concierge staff
- Resident satisfaction rated at just 62%
The Solution
- 24/7 remote concierge service with live operators
- Visitor verification before granting entry
- Parking garage and elevator camera monitoring
- Mail room surveillance to eliminate package theft
- Real-time audio intervention for policy violations
The Results
100%
Visitor verification
$62,400
Annual savings
91%
Fewer parking incidents
- Zero package thefts for 18 consecutive months
- $5,200/month cost savings vs. front desk staff
- Improved resident satisfaction from 62% to 89%
- 24/7 coverage instead of limited evening hours
- Stronger compliance with building access policies
“We replaced our night concierge with Supreme’s remote service and residents can’t tell the difference—except now we have 24/7 coverage instead of just evenings. The cost savings alone justified the investment.”
— David Chen, Condo Board PresidentRiverside Towers
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