Municipal Recreation Center β€’ Hamilton

$137,000 Vandalism Stopped, Community Safety Restored

How Hamilton Community Recreation Center eliminated vandalism and became the city’s safest public facility with intelligent monitoring.

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Client Hamilton Community Recreation Center
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Location Hamilton, Ontario
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Property Size 65,000 sq ft + 300 parking spaces
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Industry Public Recreation Facility

The Challenge

A public facility facing $125,000 in vandalism damage, forcing closures and threatening community programs.

$125K
Vandalism Damage (18 months)
47
Parking Lot Break-ins
$5K
Monthly Cleanup Costs
4
Days Facility Closed

Critical Issues

🎨 Graffiti on exterior walls (monthly)
πŸš— Parking lot vehicle break-ins
🏸 Athletic equipment theft
πŸ‘₯ Public safety concerns growing
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Breaking Point

Memorial Day weekend: Extensive vandalism ($18,000 damage), spray-painted walls, damaged playground equipment. Facility closed for 4 days. Summer camp programs affected. Major local news coverage.

The Solution

A community-focused security approach that balances protection with public trust.

01

Public Facility Assessment

  • Identified 15 blind spots and vulnerability points
  • Parking lot coverage analysis
  • Community input on problem areas
  • Compliance with public space regulations
02

Comprehensive Coverage

  • Added 26 new cameras (38 total)
  • Complete parking lot coverage
  • All building entrances monitored
  • Sports field and playground coverage
03

Community-Focused Approach

  • Voice intervention system (non-threatening)
  • Progressive warning system
  • Integration with Hamilton Police Services
  • Educational community signage

Monitoring Strategy

πŸŒ™ 24/7 monitoring with 8 PM – 7 AM emphasis
πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ Different protocols for adults vs. youth
πŸ“± Real-time alerts to facility manager
πŸŽͺ Special event monitoring (tournaments, camps)

The Results

Transforming a troubled facility into Hamilton’s safest recreation center

First 6 Months
βœ… 43 after-hours incidents detected
βœ… 39 resolved through voice warnings (90%)
βœ… Zero vandalism incidents
βœ… 100% facility uptime
After 18 Months
βœ… 89 total incidents detected
βœ… 81 resolved through warnings (91%)
βœ… $137,000 vandalism prevented
βœ… Zero facility closures due to damage

Financial Impact

Annual Monitoring Cost $28,800
Vandalism Prevention (18 months) $137,000
Increased Rental Revenue $68,000 annually
Total Benefit (18 months) $250,000+
ROI: 478%

Community Impact

42%
Summer Camp Enrollment Increase
34%
Program Attendance Growth
100%
Facility Uptime Maintained
4
Youth Connected to Support Programs

Community-Focused Resolution

How progressive warnings work for youth safety

10:45 PM
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Detection
AI detects 4 teens entering playground after hours
10:45 PM
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First Warning
“The facility is closed and will reopen tomorrow at 9 AM. Please exit the property now.”
10:47 PM
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Second Warning
“You are trespassing on city property. Please leave immediately.”
10:48 PM
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Resolution
Group leaves property. No police needed. Parents contacted next day for positive intervention.

Unexpected Public Safety Benefits

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Medical Emergency Response
Detected elderly person falling in parking lot, called ambulance 10 minutes faster
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Weather Damage Prevention
Prevented $50,000+ water damage by alerting to open door during windstorm
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Lost Child Assistance
Reunited 2 lost children with parents within 5 minutes using camera tracking
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Parking Lot Safety
Documented accidents, helped visitors find vehicles, provided security presence
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“As a public facility, we needed security that was both effective and community-friendly. Supreme delivered on both fronts. We’ve eliminated vandalism without criminalizing youth. The operators even helped us identify kids who needed support servicesβ€”we connected 4 at-risk youth with mentoring programs. The community loves that their rec center is protected, our programs are thriving, and we’re doing it at a fraction of the cost of hiring guards. City council was so impressed, they approved the system for three more facilities.”

Michael Thompson Recreation Services Director, City of Hamilton
πŸ›οΈ Municipal Official

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